Support Coordination

In order to access our Support Coordination service, you must have funding for “Coordination of Supports” or “Support Coordination” funded under the “Capacity Building Supports Budget” within your NDIS plan.

What does a Support Coordinator do?

What doesn’t a Support Coordinator do?

How do I get Support Coordination funded in my NDIS plan?

Why choose Ark Support Coordination?

How do I find out more?

What does a Support Coordinator do?

A Support Coordinator’s role is to help you and your family understand and implement your NDIS plan to optimise what you get out of it. A Support Coordinator helps you maximize your informal support network (family, friends, and community) and formal support network (NDIS providers, agencies, other services).

A Support Coordinator can:

  • Help you understand and make sense of the NDIS and your plan
  • Help you navigate the myplace portal
  • Develop a ‘plan for your plan’ –work out how we will use your funding to achieve your goals
  • Help you find and negotiate with suitable providers for all of your funded supports, ensuring service agreements and service bookings are completed
  • Help manage your resources effectively to get the most out of your plan
  • Link you with your community, formal and informal supports
  • Monitor and document progress throughout your plan
  • Support you to build skills and exercise choice and control over your own life
  • Help you to problem-solve any issues with your plan
  • Support you in a crisis
  • Provide general advice and guidance as needed
  • Reduce barriers to fully implementing your plan and realising your potential
  • Help you prepare for your next plan review

What doesn’t a Support Coordinator do?

A Support Coordinator is unable to provide advocacy to NDIS participants. This is because the NDIS views advocacy as failing to meet section 34 of the NDIS Act 2013 (f) which states “The support is most appropriately funded through the National Disability Insurance Scheme”. The NDIS states advocacy should be provided by services funded by the Department of Social Services (DSS). Your Support Coordinator is able to provide advice and refer to specific advocacy providers funded by DSS.

How do I get Support Coordination funded in my NDIS plan?

Support Coordination is not automatically granted to you if you ask for it, unlike Plan Management, for example, which every NDIS participant is entitled to access. When you have your planning meeting, you will need to demonstrate why Support Coordination is a “reasonable and necessary” support in your situation.

Section 34 of the NDIS Act 2013 establishes the criteria for what can be defined as “reasonable and necessary” supports. NDIS funding should only be provided and used if it meets this criteria. The six criteria are as follows:

  1. The support will assist a participant to reach the goals and aspirations outlined in their participant statement.
  2. The support will facilitate the participant’s social and economic participation.
  3. The support represents value for money, relative to benefits achieved and costs of alternative supports.
  4. The support is considered good practice and is likely to be beneficial to the participant.
  5. The support takes into account what is reasonable for parents, carers, informal networks and the community to provide.
  6. The support is most appropriately funded through the National Disability Insurance Scheme.

The NDIS is only likely to fund Support Coordination in situations where participants:

  • Are likely to develop the skills and confidence needed to be able to navigate the NDIS independently. (Aka, the Support Coordination provided is likely to help you to eventually coordinate your supports with minimal assistance).
  • Don’t have an informal support network with the time, knowledge and skills to provide a similar support
  • Are likely to gain a tangible benefit from having the assistance of a Support Coordinator.
  • Are new to the NDIS (first plan participants are likely to have this funded if asking for it, as it will help build capacity)
  • Are going through a significant life change such as changes in circumstances, points of crisis, transitioning to adult services or transitioning to out of home care/supported accommodation.

In order to demonstrate the above, make sure you go into your planning meeting well prepared to demonstrate how Support Coordination would help you. Using the above points as a guide to discussing how Support Coordination will help you “build capacity” will give you the best chance of success.

Why choose Ark Support Coordination?

We’re in it with you
We go above and beyond in our role as your Support Coordinator. We are available in a crisis if something goes wrong. We are flexible with when, how and where we support you. Your journey is our journey.

We’re independent
Many Support Coordinators in WA work for agencies who also provide various other NDIS services (think therapy, accommodation, support work, plan management, community access, respite care, etc.). This creates an inherent conflict of interest. Agency based Support Coordinators also work for someone else – their employer. At Ark Support Coordination, Support Coordination is our core business. You are the only person we work for. We know you have the ability to change Support Coordinators if you are unsatisfied with us, and this motivates us to provide the best service possible.

We have experience in both health and disability
We know the frustrations of the crossover between the health and disability services sectors. We understand this dynamic and we have the knowledge to manage this challenging area.

We value lived experience
Our service delivery model has been developed with and by parents of children with complex disabilities. We have consulted extensively about what families expect and need from a Support Coordinator, and have tailored our service to deliver on this.

We are small
We aren’t motivated by profits. We love helping people in the disability field and therefore we only take on as many clients as we can manage. Some larger services take on large case loads which can diminish service quality. We know the quality of our service and the time it takes to deliver it.

How do I find out more?

Contact us via the details on our website
Follow us on Facebook for the latest news relating to the NDIS
View our Links page for relevant web pages

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