Competence | Relationships | Empowerment | Empathy | Integrity
We know how confusing the NDIS can be for participants and their families. We feel it is important to be prepared and have an in depth understanding of the NDIS. We need to be knowledgeable and we need to share our knowledge with the people we work with. We are good at what we do and we fill our client’s with confidence in the knowledge they have made the right decision when choosing us as their support coordinator.
Building strong relationships with our clients, their families and their supports is integral to everything we do. We take the time to get to know the person and are motivated by making other people happy. The most rewarding part of our job is the relationships we form. Through strong relationships comes trust, and we want to earn the trust of our clients.
The role of a good support coordinator is ultimately to become obsolete. While this is not always possible, we strive to facilitate an environment where participants and/or their families develop confidence and capacity to take full control over their lives. We encourage our clients to be the best they can be.
Living with a disability can be really tough. There are bumps along the road, with many ups and downs. Through our own experiences, our team knows what it’s like. When you need someone to ‘just be there’ and need to be heard, we are there for you. We always try our best to see things from your point of view. We treat our clients with dignity, care and respect.
We take the responsibility of being your support coordinator seriously. When we say we are going to do something with you, we follow through with our actions. We are accountable with all of our administration, documentation and reporting to the NDIA. We are honest in our interactions with you and your support network, and we always choose to do what is right over what is easy.